Understanding the Balanced Scorecard

Course brief

Performance management is a method of connecting the organisation’s objectives to the people that are individually responsible for carrying them out, and achieving them.  This course will use concepts and tools that many employees will already be familiar with, and which are intended to establish the link between individual staff performance and the wider corporate goals for which the organisation exists.  The course is designed to enhance understanding of performance management as an operational concept within a any one given organisation.  It will enable  the participants to structure job performance in such a way as will make it relevant, achievable, measurable and in line with the broader corporate mission and objectives.

Brief introduction to the Balanced Scorecard approach to performance management is included on this course, with the aim of providing participants with skills necessary to structure performance objectives around the organisation’s more important goals at a particular time.

 Key areas covered on the course include:

• Translating performance plans into balanced scorecards

• Collaborative performance planning

• Managing performance reviews;

 By the end of the course, participants should be able to:

i.    appreciate the need, role and extent of performance management in the modern organisation;

ii.    analyse specific jobs to determine a range of performance criteria;

iii.    extract key result areas correspondent to each job’s/function’s core tasks;

iv.    develop measurement and evaluation criteria for specific jobs;

v.    set relevant, measurable and coordinated performance objectives within the balanced scorecard framework;

vi.    undertake collaborative performance planning, based on pre-set performance guidelines;

vii.    establish suitable performance tracking strategies;

viii.  identify, and avoid common errors made in giving and receiving feedback;

Other courses of related interest

• Finance for non-finance managers

• Managing Quality

• Performance Management

• Leadership and management skills development

 Please contact us to discuss specific requirements

OR schedule an initial, no obligation, online meeting