Business process outsourcing

We support clients by taking up mission-critical but non-core aspects of their operations, leaving them to focus on what they need to developed their greatest competencies in.

Because we work with a broad range of clients, we are able to bring to each client engagement, the experience and insight that any one individual client's dedicated operation would find it difficult to match.

We maintain a qualified, well trained and competent team in our outsourcing function, that works closely with clients to achieve their business goals.

Each client engagement is managed by a Senior Consultant, who is the key contact person for the client, and through who the client is able to maintain communication on the assignment, as well as obtain the level of service they desire.

Before we take on an outsourcing assignment, we undertake detailed evaluation of the scope and depth of work it is anticipated the assignment will entail, at the end of which we develop comprehensive Terms of Reference for the client’s consideration.

Our work thereafter is guided by these terms of reference, within which are included specific deliverables through the duration of the assignment. Our agreement on deliverables is supported by comprehensive service level agreements (SLAs) between the various parties the assignment may require to work together.

There are many gains to be got from outsourcing various components of your operations. Outsourcing makes sense for small, medium and big organisations alike. Apart from the obvious cost savings that some of our clients have made by outsoucing elements of their business to us, the value obtained in terms of the quality of output and the opportunities that this subsequently presents, by far more than compensate what it costs to outsource.

It is the independence, clarity of mandate and dedicated attention that we bring to the outsourced assignment that makes all the difference for our clients.

All our work is guaranteed by stringent confidentiality and non-disclosure agreements (CNDA), which give our clients the comfort they need as we handle sensitive information on which their organisations depend.

We see, over the next ten years, considerable gains to be made from investment in advisory around strategy, finance and assurance, especially, through which our clients will be looking to optimize performance and to obtain the greatest return from increasingly scarce resources.

We also expect the changing character of organizations to continue presenting various challenges relating to the management of human resources, and in particular, with respect to management of staff performance and the optimization of latent employee capabilities.

Based on our analysis of corporate performance drivers within the regions we serve, our current five-year plan aims to achieve the following, among others:

• Enhance our regional advisory capabilities to more effectively respond to client requirements;
• Broaden our Success Model Suite (SMS) solutions to match our clients’ changing requirements;
• Increase investment in global business data sourcing in order to consolidate our global advisory capacity;
• Extend reach and accessibility of our advisory solutions beyond traditional channels;
• Leverage our investment in technology to achieve operational efficiency, minimise operational risk and to guarantee service quality.

Along with these, we hope to continue consolidating our advisory capacity through increased sharing and access to proprietary consulting methodologies, case references, and other resources in our knowledge bank.

To achieve this, we are looking to make significant investment in the technologies on which our practice is based, and in the people that our strategy’s success will depend on.