Developing a global team; one size does not fit all

The client
Our client on this assignment is a global leader in innovative diversified technologies, through which it serves a wide range of markets and market segments across the world, who find vast applications of its products.
Given the vastness of the company’s operations, and with a view to maintaining a staff that is sufficiently familiar with the company’s products, services and delivery standards, the company regularly conducts product and service delivery training for its staff.
Training for the company’s operations in Africa would normally either be delivered for specific staff at the company's Africa hub in South Africa, or by the trainers from HQ in South Africa, who would need to travel to the various countries in which the client is present.
Client requirements
Given the cost and logistical complications occasioned by this model of training, the client was keen to introduce a new approach to staff training and development, through the appointment of regional partners that would be responsible for the conduct of tailored, client-specific training locally.
This, it was envisaged, would make staff training in the company less costly, and hopefully, more regular.  It was nonetheless vital that the appointed local partners thoroughly familiarize themselves with the company, its products, culture and service delivery standards before engaging the local staff.
Our approach
Initially, the client required us to deliver training in various areas based on, and closely guided by, content and instruction guides developed and used in South Africa, but with increasing consultative engagement we developed tailored training programmes for the client in East Aftica, some of which were adopted for use in other countries where the client has operations.
Significant outcomes
CLIENT is now able to regularly deliver a broad range of tailored programmes for different levels of staff at a fraction of the cost it otherwise entailed.
In addition, the client has also obtained additional training content and instruction guides form our work on this assignment, which they have adopted into their existing repertoire of training and development materials.  Localised training has clearly had better outcomes than the previous training that was designed in America for use across different geographical locations across the world.

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